ESTAS – Customer Service Awards 2022

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Paul Gardner makes the shortlist for The ESTAS People Awards 2022

Paul Gardner has been recognised for delivering outstanding customer service to its clients, making the shortlist of The ESTAS – the biggest award scheme in the UK residential property industry.

The ESTAS sponsored by Coadjute honours the best, agents, conveyancers and mortgage advisors in the UK. The awards are powered by the ESTAS online customer review platform, which enables property professionals to demonstrate the customer service standards they deliver for their clients. ESTAS reviews can only be completed at the end of the property transaction and a strict verification process ensures reviews are genuine.  This year’s shortlist has been calculated following the evaluation of 660,000 customer review ratings.

The People Awards category, which is sponsored again this year by PayProp, is a special category which puts the spotlight on individual staff who have consistently gone the extra mile to help clients.  Just fifty individuals have made the shortlist.

Simon Brown, Founder of The ESTAS Group: “The ESTAS People Awards is a reminder that, despite the bricks and mortar, we all work in a people industry. These nominations are based purely on the thousands of comments we received through our customer feedback platform, so the nominees can be extremely proud of their achievement.

Ten of those shortlisted will receive a ‘Highly Commended’ People Awards trophy to be announced at the 19th annual ESTAS ceremony held in London on 14th October.  The awards will be presented by the UK’s favourite property expert Phil Spencer in front of 1,200 of the UK’s top property professionals.

ESTAS ambassador and TV Property expert Phil Spencer said “Great customer service can only be achieved through human interaction, so The People Awards really encapsulates what ESTAS is all about. To make the shortlist is a significant achievement in itself.”

Paul Gardner said “I’m absolutely over the moon to be shortlisted in this category. I have always thought that a lot of agents forget that our clients have a choice so I always treat them with that in mind. I love providing great service along the Kent Coast and this is proof that I’m obviously doing something right.”

For more information about ESTAS please visit

If you are looking to sell in Ramsgate, Margate, Westgate, Broadstairs, Birchington, Minster, St. Nicholas, Thanet area or the East Kent area Please call us on 01843 661300.

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